FAQs

We stock a wide range of home brewing equipment, ingredients, accessories and supplies for beer, wine, cider and spirit making.

Yes. We have a Rewards Program where you can earn and redeem rewards when shopping online. Visit our Rewards Program page to learn more.

It depends. Instead of enjoying free postage, we shall give customers “Reward points” to compensate for the major shipping cost as listed below:

Reward rate: 1 point/$10 Purchasing

1 point = $1 for future Deduction

Yes, you can pick up your order from our store during trading hours. You can pay online or in-store.

However, if you wish to collect your order from Glen Waverley, you need to pay in advance so we can leave your order there. Alternatively, you can contact us to arrange collection by appointment.

Yes, but only if you have ordered in advance, or you can wait about one week till we have enough for your order. We recommend you buy online and pick up at the store when you receive our confirmation.

Sorry, we cannot link in-store memberships to your online account. However, once you become a registered online customer, you can enjoy the applicable discounts on online orders.

Yes. We deliver home brewing supplies across Australia. Shipping options and applicable costs are displayed during checkout.

Shipping costs are calculated based on your order and delivery location and displayed during checkout.

Once your order has been dispatched, tracking information will be provided where available.

If you need to update your delivery address, please contact us as soon as possible. Changes may not be possible once your order has been dispatched.

Please contact our team to discuss your return or exchange request. We can advise you on the applicable conditions.

Contact us with your order details and photos of the damaged or faulty item so our team can assist.

Warranty coverage may vary depending on the product and manufacturer. Please contact our team for further information.

You can create an account through the Account section of our website or select the account creation option during checkout.

By creating an account, you can manage your personal details, view your order history, earn reward points when signing up and shopping online, and redeem your accumulated points towards future purchases.

Select the password reset option on the login page and follow the instructions to reset your password.

Yes. You can place an order as a guest without creating an account.

We currently accept Credit Card, Direct Bank Transfer, Afterpay and PayPal.

Yes. Select Direct Bank Transfer as your payment method during checkout. Payment instructions will be provided when you place your order.

Yes. Select Afterpay at checkout to use this payment option, subject to Afterpay’s terms and conditions.

Yes. Select PayPal at checkout to complete your payment.

Yes. Select ‘Have a coupon?’ at checkout and enter your coupon code before placing your order.

Yes. We offer $50 gift voucher and $100 gift voucher, which you can purchase directly through our website.

Select your preferred gift voucher from our website, enter the sender’s name, recipient’s email address and a personalised message, then add it to your cart and complete checkout.

Gift vouchers can be sent directly to the recipient’s email address. Simply enter their email address when placing your order.

Yes. You can earn reward points when purchasing gift vouchers through our website. The points earned depend on the voucher value.